SWIF provides field services management for small and medium scale cleaning, air conditioning, electric, plumbing, and heating companies. They came to us for a very specific requirement for cleaning companies in Singapore. The software we created for them evolved to serve all the above-mentioned industries, to manage their field staff. The web administration system allows companies to schedule and manage their staff and work orders along with being a full-service CRM system, there is also a mobile app for workers where they can execute all their work orders.
We need a robust SaaS-based Field Service Management System to manage work orders, contracts, reports, and field workers efficiently. The solution must support multi-company scalability and seamless integration with ERP systems.
About the Client
SWIF is a leading provider of field service solutions, catering to industries that rely on efficient and organized workforce management. With its expansive operations spanning multiple companies, SWIF specializes in delivering reliable service management solutions to ensure high productivity and customer satisfaction.
Project Scope
SWIF’s legacy system was no longer sufficient to handle the operational demands of its growing business. Key inefficiencies included the lack of centralized management for work orders, contracts, and reports, as well as ineffective communication with field workers. Additionally, the legacy system could not scale to support multiple companies with unique configurations or integrate smoothly with ERP systems.
DesignersX partnered with SWIF to build a SaaS-based Field Service Management System. This system included a web-based management portal and a mobile app for field workers, enabling real-time updates, seamless communication, and scalable operations.
The platform incorporated customizable pricing models, calendar-based scheduling, contract management, and ERP integration, ensuring smooth data exchange and operational efficiency across SWIF’s ecosystem.
Services Rendered
- SaaS Application Development
- Mobile Application Development
- Multi-Tenancy Architecture Implementation
- ERP System Integration
Technology Stack
- ReactJS
- NodeJS
- MongoDB
- Firebase (for Push Notifications)
- RESTful APIs
- Navision ERP Integration
The Challenge
SWIF’s legacy system faced significant challenges, including the absence of centralized management for tracking work orders, contracts, and reports, inefficient communication due to limited real-time updates, scalability issues preventing support for multiple companies with unique configurations, and integration difficulties that hindered seamless data exchange with ERP systems.
Ambitious Expectation
SWIF required a comprehensive solution that could support multi-company operations, provide real-time updates, and integrate with their existing ERP systems. We proposed an advanced SaaS-based Field Service Management System with features that exceeded expectations during initial testing phases.
Stratagy & Excellence
DesignersX built a robust SaaS platform with a modular architecture, ensuring scalability and flexibility. The web-based system was designed for seamless management of work orders, contracts, and quotations, while the mobile app provided real-time updates and tools for field workers to enhance productivity. Integration with Navision ERP ensured smooth data synchronization, creating a cohesive ecosystem.
The Result
The Field Service Management System transformed SWIF’s operations by automating administrative tasks, boosting productivity, and enhancing accuracy. Its scalability enabled seamless adaptation to diverse needs, saving time, improving customer satisfaction, and supporting effortless operational expansion.
- Operational Efficiency: Administrative tasks were reduced through automation, streamlining workflows and saving time.
- Increased Productivity: Field workers completed tasks faster and with higher accuracy, improving customer satisfaction.
- Scalable Solution: The platform easily adapted to the unique needs of multiple companies, allowing SWIF to expand its operations seamlessly.